What
are your Minimum Order Requirements?
Compared to other distributors, we have very low minimum order requirement of $100.00 per bulk order. We have minimum order quantities for all of the items in our inventory (typically 2) but can vary from item to item. Quantities less than the minimum are charged an additional 5% surcharge. Items also have a quantity discount. When you purchase 12 or more of the same item you will receive an additional 5% off that item. Please note there are no minimum requirements
for dropshipping and the $100.00 minimum purchase amount
does not apply for drop shipments.
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What Payment Types do you accept?
We currently accept Visa, MasterCard and Paypal. For those of you that do not wish to use a credit card you may create a purchase order and pay by bank check, money order or wire transfer as well. All you have to do is select Email Bill when completing your order. This will finalize your order without a credit card and you will be emailed instructions on how and where to mail in your payment. We do not offer COD shipments at this time. Due to security issues there will be certain areas or countries that we will only accept bank checks or money orders. If this is the case with your location we will notify you.
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Do you offer Credit or Net terms?
We are
currently not accepting any new Net accounts because
of too many outstanding delinquent accounts. We will
put up a notification should this change.
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Are
the Wholesale Prices listed on the site fixed, or do
you offer additional discounts?
Yes, we do offer additional
discounts to retailers! All items have a quantity discount.
When you order 12 or more of an item you are giving
an instant discount of 5% off that item. Additional
discounts are available to retailers depending on the
type of quantities you intend to purchase. The more
you purchase the larger discount we can offer. We currently
do offer additional discounts for orders over $5,000 US.
Please contact us and we'll be happy to discuss more
about opportunities to leverage your purchasing power.
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How are Shipping Charges calculated?
When
you place an order through our online system you will
see a shipping estimate during the checkout process.
This is only based on the value of your order. Once
your order is packed and put on the shipping scale you
are either charged or credited the difference in shipping
cost. In other words, you pay actual shipping cost only.
Any additional shipping charge will be posted to your
credit card separately from the initial charge. For
more info please review our shipping
policies page.
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If I need my order faster, can you expedite it?
We have a very simple policy
when it comes to fulfillment;. orders are processed
in the order received. Please allow 24 to 48 hours
in-house processing. Once your order is on the scale,
we will ship it any method you like, i.e. 3 day, 2
day or overnight and you will be responsible for the
cost. Many times we get requests to put an order in
front of others; we cannot and will not do this. If
you do want a faster shipping method all you have
to do is request it in the order notes when checking
out, otherwise policy is to ship via UPS Ground. Should
you request a phone call with shipping quotes in your
order we will call you once your order is on the scale.
Do keep in mind that should we not be able to contact
you; your order will be pulled from the line and NOT
shipped until we do contact you. Please be sure to
provide accurate contact information to avoid this.
We appreciate your cooperation.
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Do
you offer Drop Shipping for my Online Store?
Yes! We have developed a state of the art drop shipment
program for our customers. For more information on
our drop shipping services please click
here.
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What
are the charges for drop shipping orders with you?
All drop ship orders are charged a $3.00 fee and
a 5% surcharge per product. You also pay shipping
charges is based on the value of the order. Should
the actual shipping cost be more than a $1.00 over
what you paid we will charge you the exact additional
shipping charge due only.
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9.
Do you offer different shipping options for drop ship
orders such as UPS or Fed Ex?
Yes! Drop ship orders ship FedEx SmartPost because it's the quickest and least expensive. If you want us to ship via FedEx Ground or Express we can do so (just keep in mind the additional charges you'll be responsible for). We do not ship UPS due to their high prices. You can provide 3-day, 2-day and overnight requests but you still have to allow adequate processing time of 24 to 48 business hours. Once an order is on the scale we'll ship it any method you like; just specify the method in the order Special Instructions when checking out.
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10.Do you ship internationally and if so, how much is shipping?
YES we ship internationally! We ship world wide except where you’re not allowed to possess adult products. If you’re unsure as to whether you’re allowed to import our products, email us and we’ll let you know. Like U.S. customers, you are responsible for all shipping costs. Our shipping estimate charts do not pertain to you as shipping internationally will increase shipping costs substantially. If you do live outside of the U.S., we suggest you order as much as possible per order to help save you on shipping costs as small orders might cost you more in shipping than the actual product value. We ship internationally using UPS, Fed Ex, DHL and United States Postal Service.
For shipping estimates by weight, go to www.usps.com and www.ups.com and use their rate calculators. Input the origin shipping zip code of 12601.
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11.
What do I do if my order comes missing items I ordered?
The most common two mistakes our customers do is miscount or misread our invoices. You want to look at your invoice and make sure the items weren’t out of stock. Also always inspect the box and make sure it was not damaged or tampered with during shipping. Then contact us with exact details to what the situation is. We will then let you know how to proceed.
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12.
My order has out of stock items and I really need them, how do go about getting them when they come back in stock? Do I have to reorder them?
We now have a state of the art back ordering system that will keep track of your back orders. Once they come back in stock we will ship them automatically to you. All you have to do is check the back order box when checking out and as your back orders come back in stock we will ship them to you with no further work on your part. If you do not check the box, then you must reorder them. Keep in mind that you will also be charged the actual shipping cost to ship you your back orders.
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